FAQ
If you have any other questions, feel free to contact us.
Where do you ship to?
Currently, we ship to most countries in Europe, United Kingdom, USA and Canada.
If your country is not listed at checkout, please contact us, and we will assist you.
How long does it take to receive an order?
For products in stock:
- 3 business days for Europe and UK
- 5 business days for USA and Canada
Once we dispatch your order, you will receive an email with the tracking number to follow its progress.
Which carrier do you use for shipping?
We use CTT for our shipments.
How can I track my order?
Once we dispatch your order, you will receive an email with the tracking number to follow its progress.
You can track your order from here.
I'm concerned about not being at home when the delivery arrives. What can I do?
If you are not at the delivery address, the carrier will leave a notice in your mailbox. The package will be held at the nearest collection point, and you have 5 business days to pick it up. If you have difficulty locating it, we are available to help you.
How can I return a product?
It is possible to return products as long as they are in perfect condition.
To process a return, please contact us and explain the situation so we can guide you through the process.
How can I exchange a product?
You can exchange a product within 14 days.
If you need a different size or color, we have a solution for you. To exchange an item, simply contact us.